Shipping
Drive Ritual currently launches to customers in the United States. We work with specialist brand partners that fulfill many products directly from U.S. locations.
Shipping options, rates and estimated delivery timing are calculated at checkout based on the products in your cart, destination and fulfillment partner. We do not guarantee a particular shipping rate until it is shown at checkout.
Products in one order may ship from different fulfillment partners. This means an order can arrive in more than one package and on different days. Tracking information is provided as each package ships.
Delivery dates are estimates and can be affected by carrier delays, weather, address issues and other events outside our direct control.
Returns
Return requests for eligible products must be started within 30 days of delivery. Returned merchandise must be unused, unopened when applicable, and in its original condition and packaging unless the return is related to damage, a defect or an incorrect item.
Please do not send merchandise directly to a supplier or to an address found on a package without first receiving return authorization and instructions from Drive Ritual. Depending on the product and fulfillment partner, return instructions can include a prepaid label or another approved return method. Any return-shipping charge or restocking fee that applies to a particular return will be disclosed before the return is finalized.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, contact us promptly through our Contact page and include photos of the item and packaging when possible. We will coordinate resolution with the fulfillment partner.
Refunds
Approved refunds are issued after the return is received and processed when a physical return is required. Once a refund is issued, the time it takes to appear in your account depends on your bank or payment provider.
Questions about an order, shipment or return can be sent through our Contact page.